1.1. To confirm a booking, the customer must pay a deposit of 30% of the total cost of the trip after receiving confirmation of the booking by email.
1.2. The balance must be paid at least 15 days before the departure date.
1.3. Payments can be made by bank transfer.
2.1. In the event of cancellation by the customer, the cancellation charges are as follows:
- Up to 10 days before departure: 30% of the total cost.
- 7 to 3 days before departure: 80% of the total cost.
- Less than 3 days before departure: No refund.
2.2. The agency reserves the right to cancel a trip in the event of force majeure or unforeseen circumstances. In this case, customers will receive a full refund.
3.1. The agency reserves the right to modify the program in the event of unforeseen circumstances. Customers will be informed as soon as possible, and equivalent alternatives will be offered.
4.1. The agency cannot be held responsible for losses, injuries, delays, medical expenses or any other prejudice occurring during the trip.
4.2. Customers are strongly encouraged to take out travel insurance to cover such eventualities.
5.1. It is strongly recommended that customers take out travel insurance covering cancellation, medical expenses, lost luggage, etc.
6.1. Customers are responsible for obtaining all necessary travel documents, such as passports, visas, vaccinations, etc.
7.1. These sales conditions may be modified by the agency. Customers will be informed of any modifications.
By accepting these conditions of sale, the customer acknowledges having read, understood and accepted all the terms and conditions set out above.